Yobek Commercial Centre 13th floor, Addis Ababa, Ethiopia




Business Process Outsourcing

Allow us to prepare you for the future of Customer Care!
With ever growing competition and overdemanding customers, organizations are expected to provide superior customer serve. As the economy becomes tough, these organizations should focus on their core business and outsource customer handling to third party vendors who specialize in the customer relations.

At R&D we offer our clients a wide range of customer contact center service both inbound and outbound. While our inbound team handles complaints and provide information on your products and services; outbound team will be responsible to generate lead for sales or conduct surveys.

You can call up on our service for:

  • Customer service support
  • Generating sales leads
  • Setting appointments
  • Market research
  • Surveys (including statistical analysis, customer satisfaction and political surveys)
  • First level help desk (software and hardware related support)
  • Database or mailing list information
  • Point-of-sale product promotion
  • Seminar and conference invitations
  • AI learning
  • Data analysis
Start Improving Your Business Today!