Ethiopian-based call center company offers high-performing tech and customer support experts through all communication channels –Live Chat, Phone, Social Media or Email. The team is trained by Ethiopian hospitable culture and trained by industry leaders to provide human-centric customer service.

Customer Service

While generating customers is given the highest attention, most companies fail to focus on customer satisfaction. With so much happening in the global market, it is understandable to be caught up with annual sales targets; however satisfied customers are the most sustainable. Especially, the growing digital freedom for people to instantly rate or write reviews about their customer experience makes businesses exposed to bad or good reputations. 

We can provide you cost-efficient and accurate data about your online customer interaction or run various customer satisfaction surveys. Our effective customer satisfaction tools will help you earn the affection and trust of your customers to stay competitive. 

Customer Surveying

While generating customers is given the highest attention, most companies fail to focus on customer satisfaction. With so much happening in the global market, it is understandable to be caught up with annual sales targets; however satisfied customers are the most sustainable. Especially, the growing digital freedom for people to instantly rate or write reviews about their customer experience makes businesses exposed to bad or good reputations. 

We can provide you cost-efficient and accurate data about your online customer interaction or run various customer satisfaction surveys. Our effective customer satisfaction tools will help you earn the affection and trust of your customers to stay competitive.  

Technical Support

As we believe in the full spectrum of customer journey customers experience various challenges in their purchasing process. We do not expect every customer to be tech-savvy but we believe in minimizing the hurdle for them to enjoy their buying experience. We provide pre- during and post technical support to your customers to allow you to develop a lasting relationship with your organization. Our young and technically advanced tier-1 support reps will help you handle 70%to 80% of issues to meet the requirements of your SLA Contract, helping you minimize unnecessary escalation to your indispensable tier-2 and tier-3 team.

 

Ecommerce Product Catalog Management

Technological advancement and innovation have resulted in the retailing business landscape undergoing a rapid paradigm shift. If anything, Covid-19 has shown us how interconnected the global trading landscape is and how the e-commerce industry is indispensable. Amazon and Alibaba are not the only e-commerce platforms, nearly every business in the industry is ‘forced’ to be digitally available for the global clientele. 

At the same time, today’s customers are looking for a custom, seamless, and personalized buying experience.  However, they are overwhelmed by the high number of available e-commerce platforms. To meet this evolving demand and become responsive to life after Covid-19, retailers must continuously innovate in their attempt to influence buying decisions.

The most important aspect of user experience on an e-commerce platform is the ability of the brands to provide every relevant information about a specific product. The main goal of the platform has to maintain the attention of buyers without them having to move to other search engines to look for similar product information.  

Our trained team member will be there to help you organize, standardize and publishing product information across the array of sales outlets in real-time. We can help ensuring consistent customer experience by making accurate, and reliable product information accessible, 24*7 to the customers and end-users.

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